Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
If you still have a question or would like to share a suggestion, you can submit an Anago Education service request using one of the options below:
Report a bug
Let us know what’s not working as expected.
Required fields are marked with an asterisk*
{"xsrfToken":"8dd180c89648a9a955b104bd7195f62c821bea11_lout","branding":{"id":"1","key":"ch","name":"Anago Education Customer Portal","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/14","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#82470c","headerLinkHoverBGColor":"#82470c","headerBadgeColor":"#82470c"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Customer Portal","sharedPortalName":"Customer Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"helpCenterTitle":"Welkom bij het Helpportaal","sharedPortalName":"Klantportaal","localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to the Customer Portal","sharedPortalName":"Customer Portal","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#07090b","bannerMediaApiUrl":"https://api.media.atlassian.com/file/26804e4d-8683-47c7-af50-bcc391b68857/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYWI2Yzc5NS0yZGM0LTQxMGEtYjM1Ni1iM2EyNjAyYjNkNGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2ODA0ZTRkLTg2ODMtNDdjNy1hZjUwLWJjYzM5MWI2ODg1NyI6WyJyZWFkIl19LCJleHAiOjE3NzMxODQxMTQsIm5iZiI6MTc3MzE4MzUxNH0.YUcsPrKsaIzqlzlWziZ3RC324OifT_3XfDlYhlv_uAA&client=2ab6c795-2dc4-410a-b356-b3a2602b3d4e&height=300&mode=fit","bannerMediaApiFileId":"26804e4d-8683-47c7-af50-bcc391b68857","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ch","projectId":10000,"serviceDeskId":1,"name":"Anago Education Customer Portal","description":"<h1><a name=\"Welcome%21\" target=\"_blank\"></a>Welcome!</h1>\n<p><b><a href=\"https://helpcentrum.cogix.nl/hc/en-gb\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">For frequently asked questions, how-to videos, help and guidance, please visit the Anago Education Help Centre</a></b></p>\n<p>If you still have a question or would like to share a suggestion, you can submit an Anago Education service request using one of the options below:</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"99","name":"Submission for implementation or migration","descriptionHtml":"","callToAction":"Submission for implementation or migration","introHtml":"<p>Do you have files or data to submit for the implementation or migration? You can upload them securely here.</p>","icon":10615,"iconUrl":"https://support.helpdesk.anago.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[1],"key":""},{"id":"115","name":"Consultancy","descriptionHtml":"","callToAction":"Consultancy","introHtml":"<p>Are you facing a complex challenge or a (re)implementation/migration project, and would you like to discuss it or have one of our experts take it on? We’re happy to think along with you.</p>","icon":10499,"iconUrl":"https://support.helpdesk.anago.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[1],"key":""},{"id":"1","name":"Support or questions","descriptionHtml":"","callToAction":"Support or questions","introHtml":"<p>Need help or have questions about using Anago Education? We’re here to help.</p>","icon":10466,"iconUrl":"https://support.helpdesk.anago.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Let us know what’s not working as expected.</p>","icon":10476,"iconUrl":"https://support.helpdesk.anago.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"6","name":"Feature requests and improvements","descriptionHtml":"","callToAction":"Feature requests and improvements","introHtml":"<p>Do you have ideas for new features or improvements? Let us know.</p>","icon":10511,"iconUrl":"https://support.helpdesk.anago.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[115,99,1,5,6]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Dutch (Netherlands)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYWI2Yzc5NS0yZGM0LTQxMGEtYjM1Ni1iM2EyNjAyYjNkNGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzMxODQ3MTQsIm5iZiI6MTc3MzE4MzUxNCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.V98G4QON7arERycJaLrlP7eke7gkNBo16b5eyJPkGVA","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"2ab6c795-2dc4-410a-b356-b3a2602b3d4e","tokenDurationInMins":20}},"reqCreate":{"id":5,"projectId":10000,"issueType":{"id":"10001","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Let us know what’s not working as expected.</p>","instructions":"","icon":10476,"iconUrl":"https://support.helpdesk.anago.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarise the bug briefly.","descriptionHtml":"<p>Summarise the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the bug","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/5","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/5","calendarParams":{"firstDay":0,"date":"2026-03-10T23:58:34+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYWI2Yzc5NS0yZGM0LTQxMGEtYjM1Ni1iM2EyNjAyYjNkNGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzMxODQ3MTQsIm5iZiI6MTc3MzE4MzUxNCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.V98G4QON7arERycJaLrlP7eke7gkNBo16b5eyJPkGVA","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"2ab6c795-2dc4-410a-b356-b3a2602b3d4e","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}